Our patient experience management platform is multi-channel, multi-lingual and digital helping you understand patient experience at every touch point within the Hospital. The solution helps in-house marketing and information dispersal and is also used effectively for Customer Intelligence, Staff Appreciation and Operational Analysis. It captures patient’s feedback, suggestions and complaints through a series of applications, and solves any dissatisfaction in real time.
ENTERPRISE FEEDBACK MANAGEMENT
Changing market perception, a growing appreciation of the importance of prioritizing customer needs, the emergence of new real-time and mobile technologies, social media and the changing needs of consumers and employees are driving a revolution in the world of Enterprise Feedback Management. While it’s great to capture feedback about a moment in time, it’s much better to understand all aspects of the customer journey and to have a tool that can engage and influence customers’ and prospects’ behavior for the benefit of the company.